PRIVACY POLICY

In the course of using this website or availing the products and services vide the online application forms and questionnaires, Capital Bank and its Affiliates may become privy to the personal information of its customers, including information that is of a confidential nature.
Capital Bank is strongly committed to protecting the privacy of its customers and has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the world wide web and it shall not be held liable for disclosure of the confidential information when in accordance with this Privacy Commitment or in terms of the agreements, if any, with the Customers.
Capital Bank endeavors to safeguard and ensure the security of the information provided by the Customer Capital Bank uses 128-bit encryption, for the transmission of the information, which is currently the permitted level of encryption in Botswana. When the information provided by the Customers is not transmitted through this encryption, the Customers' system (if configured accordingly) will display an appropriate message ensuring the best level of secrecy for the Customers' information.
The Customer would be required to cooperate with Capital Bank in order to ensure the security of the information, and it is recommended that the Customers necessarily choose their passwords carefully such that no unauthorized access is made by a third party. To make the password complex and difficult for others to guess, the Customers should use combination of alphabets, numbers and special characters (like !, @, #, $ etc.). The Customers should undertake not to disclose their password to anyone or keep any written or other record of the password such that a third party could access it.

Capital Bank undertakes not to disclose the information provided by the Customers to any person, unless such action is necessary to:
  1. Conform to legal requirements or comply with legal process;
  2. Protect and defend Capital Bank's or its Affiliates' rights, interests or property;
  3. Any interruption, malfunction, downtime or other failure of goods or services provided by third parties, including, without limitation, third party systems such as the public switched telecommunication service providers, internet service providers, electricity suppliers, local authorities and certification authorities;
  4. Any event over which the bank has no direct control